Returns and Refunds Policy

30-day returns

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

To qualify under our voluntary 30-day policy, the item must be in the condition in which you received it: unworn, unused, with its original tags and packaging. You will also need your receipt or other proof of purchase.

These conditions do not affect your statutory rights.

Starting a return

To request a return, email info@lumaskin.uk with your order number and reason for returning the item.

If your return is accepted, we will provide the return address and instructions for sending the item back. Please do not return an item before contacting us, as unauthorised returns may not be accepted.

Unless the product is faulty, damaged, incorrect or not as described, you are responsible for the cost of returning it. We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

UK cancellation rights

For most products purchased online, you have the right to cancel your order within 14 days of receiving it without giving a reason. After notifying us, you normally have a further 14 days to return the item.

You may inspect or try on an item as you would in a shop. We may make a reasonable deduction from the refund if the item has been handled more than necessary and its value has been reduced.

When a complete order is cancelled under these rights, we will also refund the cost of our standard delivery option. Additional charges for premium or express delivery are not refundable beyond the cost of standard delivery.

Our voluntary 30-day return policy provides additional time and does not replace or limit your legal rights.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is faulty, damaged, incorrect or not as described, contact info@lumaskin.uk as soon as possible with your order number and photographs where relevant.

We will assess the issue and arrange an appropriate remedy. Where the product is faulty, damaged, incorrect or not as described, we will cover reasonable return costs where a return is required.

Exceptions

Personalised, customised or made-to-order products cannot normally be returned because you have changed your mind. This does not affect your rights if the item is faulty, damaged, incorrect or not as described.

Gift cards cannot be returned or exchanged for cash, except where required by law.

Sale items have the same statutory rights as full-price products and may be returned under the applicable conditions above.

Exchanges

We do not currently offer direct exchanges. The quickest way to receive a different product, colour or size is to return the original item and place a new order.

Refunds

We will notify you after receiving and inspecting your return.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to display the refund.

Where UK cancellation rights apply, refunds will be processed within the legally required period. We may wait until we receive the returned item or evidence that it has been sent back.

If more than 15 business days have passed since we confirmed that your refund was approved, contact info@lumaskin.uk.